This consulting position focuses on delivering services and implementations within the Customer Success space, leveraging various Customer Success Platforms (CSPs). Working either independently or as part of a team of experts, the Delivery Consultant will serve as the primary point of contact for clients. This role requires a blend of technical tenacity, leadership skills, and deep expertise in Customer Success principles.

As a Delivery Consultant, you’ll assist clients in implementing and optimizing their chosen Customer Success Platform, driving strategies and tactics that lead to predictable outcomes for their customers and sustainable growth for their businesses.  For this immediate role, experience with Gainsight and/or Planhat is a must have.In this role, you will collaborate closely with clients to deliver success in the following ways:
 

• Implementation & Onboarding: Support the initial implementation of Customer Success Platforms, ensuring seamless onboarding for client personnel.

• Strategic & Tactical Consultation: Provide strategic and tactical advice on platform use cases and functionalities to drive business results.

• Leadership Throughout the Lifecycle: Guide customers throughout the lifecycle of the implementation, from planning through post-launch optimization, ensuring alignment with their success goals.

• Reusable Assets: Leverage and develop reusable frameworks and assets that streamline time-to-value for our customers, ensuring consistent and efficient delivery.

• Customer Satisfaction & Service Bookings: Ensure high levels of customer satisfaction by delivering exceptional service, fostering positive relationships that encourage repeat business and additional service bookings.

Job Requirements:

• Experience with Customer Success Platforms: Proficiency in administering CSP Platforms, Gainsight and/or Planhat, with a willingness and capability to learn new platforms.

• Professional Experience: 2+ years of experience in Management Consulting, Professional Services, Customer Success Management or Customer Success Operations, with a proven track record of delivering successful outcomes.

• Technical Aptitude: Strong technical skills with the ability to learn, configure, and implement different CSPs.

• Excellent Communication Skills: Strong written and verbal communication, capable of conveying complex ideas clearly to both technical and non-technical stakeholders.

• Leadership & Organizational Skills: Ability to provide structured, organized leadership and a roadmap for successful project execution.

• Cross-Functional Teamwork: Experience working collaboratively with cross-functional teams, ensuring all stakeholders are aligned on objectives and outcomes.

• Self-Motivation: A self-starter with the ability to work autonomously in a remote, fast-paced environment.

• This position offers the opportunity to work with various clients and platforms, allowing you to expand your expertise across multiple Customer Success ecosystems while driving meaningful results for our clients.