Customer Success
Industry Resources 

Optimizing consultant utilization remains one of the most critical—and challenging—tasks for Professional Services (PS) organization leaders

I’ll share effective strategies we've used with our customers to design purposeful, engaging surveys and tips to boost response rates.

In today's competitive market, understanding your customers' needs and expectations is critical.

Today, a CSP must deliver more than just basic functionalities—it needs to be a catalyst for growth, innovation, and a seamless experience.

Nobody likes change. Change is often met with resistance because it disrupts the familiar and introduces uncertainty. Whether it's a...

While it is common sense that everyone in an organization wants happy customers and great customer experiences, sometimes conflicts arise...

Do you find that sometimes the day-to-day maintenance of Gainsight takes a back burner, or that you don't have time to focus on...

Customer health scores are vital metrics for any customer success (CS) organization, serving as a North Star indicator of customer...

This article discusses a framework for operationalizing outcomes and delves into four essential principles to achieve impactful results.

Whether you're a seasoned professional venturing into a new territory or a visionary leader initiating a CS Ops function from scratch, these

Effective change management empowers your team to successfully adopt organizational changes. And in turn, effective adoption leads to...

Are you going to Gainsight's Pulse in May? If so, we would love to connect at one (or all) of these three great opportunities. 1. Join...

Are you achieving the Return on Investment (ROI) that you set out to achieve when you initially purchased Gainsight? This question is...

As companies try to overcome inefficiencies, many Customer Success (CS) organizations are looking to automate tasks that can help win...

“We need more automation.” This is something I’ve heard over and over. As the customer delivery leader at nCloud Integrators, I speak...

A customer health score is a metric about how your customers are interacting with your organization, and it is used to determine accounts...

You just purchased Gainsight because you want to improve customer interactions, reduce manual CSM processes, gain better visibility into...

In my role as a consulting team leader, I hear many customer success organizations struggling with the same challenge: “We need our team...